At Sensilab, we value your privacy and always diligently protect your data.
All our online activities are in accordance with European legislation (Regulation (EU) 2016/697 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (The EU General Data Protection Regulation (GDPR)) and Treaty Conventions ETS 108, ETS 181, ETS 185, ETS 189) and national legislation of the Republic of Slovenia (Personal Data Protection Act (ZVOP-1, Ur. l. RS, no. 94/07), Electronic Commerce Market Act (ZEPT, Ur. l. RS, no. 96/09 in 19/15) etc.).
Controller and authorised person for data protection
The personal data controller is the company SENSILAB farmacevtska družba d. o. o., Verovškova ulica 55a, 1000 Ljubljana, Slovenia.
At the Sensilab company there is an authorised person in charge of data protection that is available at the following e-mail address: firstname.lastname@example.org
Information about the authorised person
JK Group d.o.o., Stegne 27, 1000 Ljubljana, Slovenia
Personal data is a piece of information that identifies you as an individual. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The provider, according to purposes as defined in this policy, collects the following personal data:
- basic data about the user (name, last name, residential address, date of birth, location),
- contact information and information about the user's communication with the provider (e-mail, phone number, date, time and content of the mail or e-mail communication, date, time and duration of phone calls, recording of phone calls), channel and campaign – manner of acquirement or the source through which the user came into contact with the provider (website and advertising campaign, call centre, physical shop)
- data about all the user’s purchases and issued invoices (date and place of purchase, purchased products, prices of purchased products, total purchase value, manner of payment, delivery address, number and date of the invoice, code of the person who issued the invoice, etc.) and data about resolving reclamations of products
- data about the user’s usage of the provider’s website (dates and times of visits, visited pages or URLs, time spend on individual pages, the number of visited pages, total time spent on the website, settings modifications on the website) and data about the user’s use (reading) of received messages (e-mail, SMS) from the provider.
- data from forms that the user has voluntarily filled out, e.g. within prize games or using configurators for identifying the optimal products for the user’s needs;
- other data that the user voluntarily provides to the controller when they are required for specific services
The provider does not collect your personal data unless you enable it or consent to it, for example, when ordering products or services, subscribing to an email newsletter, taking part in a prize game, etc., or when there is a legal basis or a legal interest by the controller for data processing.
The period of data for which the provider stores collected data is further defined in the chapter Storing personal data of this Policy.
Purposes and legal grounds for data processing
The provider collects and processes your personal data based on the following legal grounds:
- the law and contractual relations
- the individual’s consent,
- legal interest.
Data processing based on the law and contractual relations
Where ensuring personal data is a contractual obligation or an obligation necessary for the performance of a contract with the provider, or a legal obligation, you must provide personal information; if you do not provide personal information, you cannot enter a contract with the provider. Furthermore, in this case, the provider cannot perform services or deliver products under contract, because the provider lacks the necessary data to execute the contract.
Purpose of data processing
Performance of a contract
Performance of a contract with the provider, including the provider’s fulfilment of your orders (supply of products and ensuring services), communication with you, checking your payments and fulfilling other obligation of the provider and/or yours (legitimate interest of the provider to process your personal, data, article 6 (1), point (f) of GDPR).
Direct communication about special offers, discounts and other content through e-mail or SMS
The company Sensilab d.o.o., based on the ZEKom-1 legislation (Electronic Communications Act of the Republic of Slovenia, implemented based on Directive 2002/58/EC of the European Parliament and of the Council of the European Parliament of 12 July 2002), notifies its customers about its products, services and content. The customer may, at any time, request termination of this type of communications and personal data processing.
The customer may stop this communication at any time by clicking an unsubscribe link in received messages, by sending a written request to the e-mail address email@example.com.
Data processing on the grounds of legitimate interest
The provider can process data on the grounds of legitimate interest for which the provider is striving, provided that the interests or the fundamental rights and freedoms of the data subject are not overriding. Where using legitimate interest, the provider always makes a judgement in accordance to the General regulation on data processing.
Purpose of data processing
General statistical processing of data about buyers and their orders and potential buyers (contacts) for the purposes of internal analyses of sales, repeated purchases, aggregate buyers' behaviour, advertising and business optimisation
At Sensilab d.o.o. company we conduct general statistical processing of data about buyers and their orders, as well as potential buyers (contacts). Based on this processing we conduct internal analyses of sales, repeated purchases and aggregate buyers' behaviour and monitor and optimise our business efficiency and optimise our advertising, e.g.:
This type of statistical monitoring allows us to optimise our business and advertising in general, and allows us to offer affordable products and services to users.
Access to your past purchases and other data by Sensilab call centre and stores consultants with the purpose of providing better services and offers
When you place a call to our call centre (or our outbound call to you) or if you visit our store (if and when you independently identify yourself), our consultants will have access to your stored personal data and purchase history, based on which they will be able to provide better services and more relevant offers.
If you do not want this, you can stop this type of data processing at any time by sending us a written request to our e-mail address firstname.lastname@example.org.
Processing data about unclaimed remote orders with the purpose of fraud prevention
At Sensilab d.o.o. company, we process data about sent and unclaimed remote orders based on our legitimate interest. By doing so, we determine if and which buyers disproportionately remotely order products with payment on delivery option and then do not claim these products, causing us business damage, which we wish to prevent.
When we identify such buyers, we disable payment on delivery option for them, but they can still order products with immediate advance payment by pay cards or PayPal.
Automated e-mail communication with the user based on her or his start of the online purchase process
At Sensilab d.o.o. company, based on our legal interest, we occasionally send reminder e-mails to potential buyers that have put products into their shopping cart but never completed the purchase, with the purpose of reminding them to complete the purchase or offering them help or information in regards to doing so.
If you do not want this, you can stop this type of data processing at any time by either sending us a written request to our e-mail address email@example.com.
Basic customised communication (through e-mail, SMS, phone calls, mail, browser notifications, information at websites, social networks), with customised discounts, orders and content.
Within the basic customised communication (through e-mail, SMS, phone calls, mail, information at websites, social networks) we try to present relevant offers, discounts and other content that might be of interest to you, based on your past interactions with us.
For this, we use the following data about you:
During this process we do not use any type of automated or semi-automated profiling, we only collect suitable user sets for individual messages. We never focus on individual user's data, we only conduct aggregate processing of large groups.
Based on these data it depends what messages you get from us:
The buyer can stop this type of data processing at any time, either by clicking the unsubscribe link in received messages, by written request sent to this email address firstname.lastname@example.org.
Direct communication about special offers, discounts and other content through phone calls and regular mail
At Sensilab d.o.o. company, based on our legitimate interest, we occasionally notify our customers about our products, services, discounts and content through phone calls and regular mail.
The customer can stop this type of data processing at any time by either sending us a written request to our e-mail address email@example.com.
Using the Facebook Custom Audiences advertising tool
On the grounds of our legitimate interest, we at Sensilab d. o. o. use the Facebook Custom Audiences service. We use it either within conducting basic customised communication based on our legitimate interest or within acquired agreement to communicate through customised offers and content based on the user's profile.
The service functions in the following way:
This type of data processing can be stopped at any time by either sending us a written request to our e-mail address firstname.lastname@example.org.
Data processing on the grounds of your consent
The provider collects and processes (uses) your personal data for the following purposes, when you consent to it:
- to provide you access to and usage of your online account and webstore and for technical reasons of the provider’s website administration,
- to ensure you access to special information on the provider’s website through your online account/profile,
- preparing and sending a personalised e-newsletter, if you have subscribed to it,
- to send you commercial offers and other content through e-mail, SMS, regular mail or phone call when there are no other grounds for it and you have consented to it,
- for any other purposes that you explicitly consent to when cooperating with the provider.
Profiling users based on consent
Based on your consent, the provider conducts customised communication through various channels (e-mail, SMS, phone calls, mail, browser notifications, website information, social networks).
Because we wish to provide you with the best possible offers and content tailored to your needs, we create a profile, with your consent, that serves as a basis for customised communication.
For this purpose, we can use the following personal data:
- Demographic data (gender, date of birth or age, address)
- Your purchase history (purchased products, time of purchase, number of purchases)
- Your answers in various Sensilab questionnaires at Sensilab websites
- Your behaviour at Sensilab websites (viewing individual products or content, adding products into shopping cart, internet transactions)
- Your responses (opening a message, clicking a link, making a purchase) to different messages we send to you
It depends on this user profile what type of offers and content you will receive from us:
- products and content we present to you (e.g. joints, detoxing, weight loss, healthy diet, etc) to make them as relevant to you as possible
- type of offers you will receive (buyers with a greater number or frequency of purchases get better offers)
- how often we send you messages and through which communication channels
If you have given your consent for this but longer want it, you can stop this type of data processing at any time, either by clicking the unsubscribe link in received messages, by written request sent to this email address email@example.com.
Storing personal data
The provider will store your personal data only for the time necessary to realise the purpose for which the personal data was collected and further processed (e.g., to ensure access to and use of your online account and provider’s website, for the provider’s fulfilment of your orders, checking your payment and fulfilment of other obligations of the provider and/or yours, to ensure you have access to special information, to ensure you can use Sensilab club benefits, to send you e-newsletters, etc.).
The personal data that are being processed on a legal basis the provider stores for the time period defined by law.
The personal data that are being processed based on a contract with the individual, the provider stores for the duration of the contract and 5 years after its expiration, unless there has been a dispute about the contract between the user and the provider. In this case, the provider stores data for 5 years after the finality of the court or arbitrary ruling or settlement or, if there was no judicial dispute, 5 years from the day of amicable settlement.
The provider stores the data that are processed based on personal consent or legitimate interest permanently, until the revocation of such consent or objection to data processing from the user. The provider deletes these data before objection only when the purpose of storing data had already been fulfilled (if the individual consented to her/his data being processed for the purpose of being a member of the benefit club, and the provider stopped maintaining the club, the data relating to the club must not be stored any longer, even if the individual did not revoke his/her consent) or when defined by law.
After the end of the period of personal data being stored, the controller effectively and permanently erases or anonymises the personal data so that they cannot be linked to an individual.
Contractual processing of personal data
Contractual processors that the controller transmits personal data are:
- an accounting service, law firms and other providers of legal counsel;
- providers of data processing and analytics;
- maintenance of IT systems,
- e-mail marketing services (e.g. MailChimp);
- providers of payment systems (e.g. Ayden, PayPal, PayU, Klarna, Sofort, Multibanco, dotPay and others);
- providers of systems for managing customer relations (e.g. Microsoft);
- providers of solutions for online advertising (e.g. Google, Facebook)
The provider will not forward your personal information to third unauthorised parties.
Contractual processors can only process personal data within the framework of the controller’s instructions and must not use it to pursue any interests of their own.
The controller and recipients of personal data do not transmit personal data to third countries (outside of member countries of the European economic area – members of EU and Iceland, Norway and Liechtenstein) and to international organisations, except USA - all contractual processors in the USA are in the Privacy Shield programme.
Freedom of choice
You are in control of any information you give out about yourself. If you decide you will not give your data to the provider, you will not be able to access parts or functions of the website.
Individuals that wish to unsubscribe from the e-newsletter, please notify us through our e-mail address firstname.lastname@example.org. If there are any changes to your personal information (zip code, e-mail address, physical address, phone number), please notify us through our e-mail address email@example.com.
Automatically recorded information (non-personal information)
Whenever you enter our website, the general, non-personal information (browser users, number of visits, average duration of the visit, pages visited) are being automatically recorded (not as a part of registration). This information is used to measure the attractiveness of our website and to improve the content and usability. Your information is not subject to further examination and is not disclosed to a third party.
Advertising cookies monitor the individual’s usage of the provider’s website, unless to individual does not agree to website cookie use.
The provider is strongly committed to ensuring personal data security. Your data are, at all times, protected from loss, destruction, falsification, manipulation and unauthorised access and unauthorised disclosure.
Consent of a minor in relation to information society services
Minors under 16 years of age should not transmit any personal data to websites without the permission (consent or approval) of a parent or a legal guardian. The provider will never knowingly collect personal information from minors (under 16 years of age) or in any way use or disclose them to an unauthorised third party without their parent’s or legal guardian’s permission.
The above does not affect the general law of contract of member states, like regulations about validity, drawing up or effects of the contract regarding minors.
Bearing in mind the available technology, the provider will show reasonable efforts to verify that a parent of a legal guardian gave or approved consent.
Rights of the individual regarding data processing
As an individual, you have the following rights regarding fair and transparent processing, based on regulation:
The right to withdraw consent: if you have, as an individual, consented to processing of personal data (for one or more purposes), you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Consent can be withdrawn through a written statement that is sent to the provider to one of the contacts at provider’s website https://www.sensilab.com/contact.
Withdrawal of consent for personal data processing has no negative consequences or sanctions for the individual. However, it is possible that the controller may not be able to offer one or more of its services after the withdrawal of consent, if those services cannot be performed without personal data (e.g. the benefit club or customised communication).
The right to access personal data: as an individual, you have the right to obtain from confirmation from the provider (processor of personal data) as to whether or not your personal data are being processed, and, where that is the case, access to the personal data and the following information: the purposes of the processing, the categories of personal data concerned, its users, the period for which the personal data will be stored, or the criteria used to determine that period, the right to request rectification or erasure of personal data or restriction of or objection to processing of personal data, the right to lodge a complaint with a supervisory authority, the source of the data if the data were not collected from you, the existence of automated decision-making, including profiling and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you, in accordance to Article 15 of GDPR.
The right to rectify personal data: as an individual, you have the right to obtain from the provider without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement;
The right to deletion of personal data (“the right to be forgotten”): you have the right to obtain from the provider without undue delay the deletion of your personal data when one of the below reason exists:
(a) the personal data are no longer necessary in relation to the purposes for which they are collected or otherwise processed,
(b) you have withdrawn your consent, and there is no legal basis for further processing,
(c) you have objected to the processing of your personal data, and there are no overriding legitimate grounds for the processing,
(d) your personal data have been unlawfully processed,
(e) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the provider is subject,
(f) the personal data have been collected in relation to the offer of information society.
As an individual under certain circumstances, as defined in Article 17, paragraph 3, you do not have the right to data deletion;
The right to restriction of processing: as an individual, you have the right to obtain from the provider restriction of processing where one of the following applies:
(a) you contest the accuracy of the personal data for a period enabling the provider to verify the accuracy of the personal data,
(b) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead,
(c) the provider no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims,
(d) you have objected to processing pending the verification whether the legitimate grounds of the provider override yours;
The right to data portability: you have the right to receive the personal data concerning you, which you have provided to the provider, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the provider to which the personal data have been provided, where:
(a) the processing is based on consent or on a contract; and
(b) the processing is carried out by automated means.
In exercising your right to data portability, you have the right to have your personal data transmitted directly from one controller (provider) to another, where technically feasible;
The right to object to data processing: as an individual, you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the provider (Article 6 (1), point (e) of GDPR), processing is necessary for the purposes of the legitimate interests pursued by the provider or by a third party (Article 6 (1) point (f) of GDPR), including profiling based on the data; the provider shall no longer process your personal data unless the provider demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing; where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
Where data are processed for scientific or historical research purposes or statistical purposes, you have the right, on grounds relating to your particular situation, to object to processing of your data, unless it is necessary for the performance of a task carried out in the public interest;
The right to lodge a complaint with a supervisory authority: without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes data protection regulations.
Without prejudice to any other administrative or non-judicial remedy, you have the right to an effective judicial remedy, against a legally binding decision of a supervisory authority concerning it, as well as where the supervisory authority which is competent does not handle a complaint or does not inform you within three months on the progress or outcome of the complaint lodged. Proceedings against a supervisory authority shall be brought before the courts of the Member State where the supervisory authority is established.
The individual may address all her or his requests regarding personal data in written form to the provider, through one of the contacts at the website https://www.sensilab.com/contact.
In order to ensure reliable identification in case of a user exercising his or her rights regarding personal data, the provider may request additional data from the user and shall not refuse to act on the request of the individual, unless the provider demonstrates that it is not in a position to identify the user.
The provider must, by user’s request to exercise his or her rights in regards to data processing, provide information without undue delay and in any event within one month of receipt of the request.
Notifying the supervisory authority of personal data breach
In the case of personal data breach, the provider is obligated to notify the supervisory authority without undue delay, unless the provider is able to demonstrate that the fata breach is unlikely to result in a risk to the rights and freedoms of individuals. When there is a suspicion of a criminal offence, the provider is obligated to notify the police and/or prosecutor.
In the case of a breach that is likely to result in a high risk to the rights and freedoms of natural persons, the provider is obligated to notify the individual immediately or, if that’ is not possible, without undue delay. The notification should be in clear and comprehensible language.
Publishing of changes
Updated: May 16th, 2018