How it works

All the perks of a subscription

image
image

Additional discounts 

image

Free delivery every time 

image

A gift with every recurring order 

image

No hidden costs or fees 

Over 3,500,000 happy customers all over Europe! 

Why choose a Sensilab subscription?

As a subscriber, you get exclusive discounts, making it by far the most affordable option. Plus, you’ll never run out of your favourite products again. They’ll be delivered straight to your door whenever you run out. 

Here are all the perks of choosing a subscription: 

  • Additional xx% discount
  • Free delivery every time 
  • A gift with every recurring order 
  • Priority access to low-in-stock products 
image
image

Our team of experts is dedicated to crafting highly effective supplements by combining powerful natural ingredients with the latest advancements in science.

We use certified raw materials from reliable and traceable suppliers, with certificates proving the quality and integrity of materials. 

All our products are made in a cutting-edge EU pharmaceutical plant, adhering to GMP and HACCP standards. 

Our commitment is to harness the very best of what nature offers and bring you supplements of the highest quality. 

With over 15 years of experience in the production of natural-based supplements, our journey has touched the lives of millions of satisfied customers throughout Europe! 

image

Subscription FAQs

What are subscription orders?

Subscription orders are recurring orders that are automatically placed, invoiced, and shipped to your address at regular intervals. After placing a subscription order, all that’s left for you to do is sit back, relax, and wait for your orders to be delivered to your door.

When the time for a reorder of your chosen items arrives, our system will automatically create an order for you, notify you of the order placement and ship your products to you. We will time the recurring orders perfectly, so you never run out of stock and are not left with an excess number of products.

Can I subscribe to any product I want?

You can subscribe to most Sensilab products and have them delivered to you periodically. The subscription option is very easy to recognise. Simply go to any product page and check the product checkout card – products that are available on subscription have a special discount which is only available if you subscribe to them. 

Subscriptions might not be available during special promotional events, such as Black Friday, or for products that are not meant to be sold recurrently. 

I ordered a special 3-month bundle – when will I receive my next automatic order?

All our subscriptions are personalised down to every last product. We check what you ordered and when your supply runs out, and we make sure that our warehouse sends your next package in time. 

I am subscribed to multiple different products with different package sizes – how will I receive them?

If you are subscribed to multiple products with different package sizes and sending intervals, you will receive each one individually when your supply runs out. 

I don’t want to commit for life – what do I do if I decide to cancel the subscription?

That’s easy. Our subscriptions are not here to trap you into ordering things you don’t want or need. We just want to make your shopping more convenient. You can cancel your subscription at ANY TIME. That’s why cancelling a subscription is convenient as well – just do one of the following:  

  • Open the subscription management centre section of your web store profile and cancel the subscription.  
  • Click on the cancellation link in the notification that you get a few days before your subscription order is shipped.  
  • Reach out to our customer support via email (support@sensilab.com) or start a chat with them through our chatbot, and they will cancel the subscription for you. 

How can I access my subscription management centre?

1. Log into your Sensilab store account (or create one if you don’t have one), navigate to “My subscriptions”, and select the subscription you would like to manage. 

2. On the individual subscription management page, you can:

  • increase the number of products you receive in your subscription, 
  • pause and reactivate your subscription, 
  • cancel your subscription, 
  • change the recurrence of your subscription if you wish to receive the product more or less frequently 
  • skip the next recurring order (all the following orders will be sent, only one will be skipped), 
  • edit your delivery address, 
  • edit your invoicing address. 

I’ll be away for a month – can I pause my subscription?

Yes! Simply log into your store profile and opt to either pause the subscription temporarily or skip your next subscription order – you can always set it back to a monthly recurrence. 

In your profile, you will also be able to see the exact date of the next planned shipment for each of your subscriptions. 

What if I’m not at home at the time of delivery?

Don’t worry; your package won’t just show up out of the blue. We will notify you a few days before your products are packed and shipped, providing all the information about your upcoming delivery, including the ordered products, the cost of the order, discounts, and gifts you will be receiving as part of your subscription. 

Depending on the country and selected delivery type, you might also receive further information about the order from the courier. 

Can I only pay with a credit card?

No. In this respect, subscription orders are no different from regular ones – we accept all payment methods. 

Will my order always be delivered on time?

We reserve products for our subscribed customers and do our best to deliver every single subscription order. Sometimes, due to things outside our control, such as delays in the delivery of ingredients or technical delays in our production facilities, we might, however, run out of stock. 

If that happens, you will be contacted by our customer support and given the option to either: 

  • temporarily be provided with a suitable replacement product that has similar ingredients and effects to the one you’re subscribed to, or 
  • wait for the product to get back in stock and have it delivered to you as soon as that happens. 

I have a discount coupon; how does that affect my subscription order?

If you apply a special discount coupon to your subscription, this coupon will only apply to the first order that you make – it will not apply to the recurring orders that follow. Coupons can only be applied to an order once. 

Your Account

Visit your account to make any changes to your subscription, add to your order, and check upcoming charges or delivery dates. 

My Account

Our most popular subscriptions

Top-quality supplements that our customers swear by!